Refund Policy
Last Updated: October 1, 2026
Thank you for purchasing from ComplyToolKit.
We sell digital ISO documentation templates, toolkits, checklists, and other downloadable products. Because our products are delivered digitally and can be accessed immediately after purchase, we have a limited refund policy.
Digital Products
All products sold through ComplyToolKit are digital products. No physical products are shipped.
Once your payment has been completed and you have received access to your digital files, the purchase is generally non-refundable.
Please review the product description, included documents, requirements, and other available information before placing your order.
When Can I Request a Refund?
Although digital products are generally non-refundable, we may consider a refund or other solution in certain situations, including:
- You were charged more than once for the same order.
- You purchased the same product accidentally more than once.
- The files you received are technically defective or cannot be opened, and we are unable to provide a working replacement.
- There was a clear technical problem with the delivery of your order.
- We determine that a refund is appropriate based on the circumstances.
If you believe there is a problem with your order, please contact us before requesting a chargeback.
Download Problems
If you paid for a product but cannot download or access your files, please contact us at:
Please include your order number and a short description of the problem.
We will investigate the issue and, where possible, provide a new download link or another suitable solution.
Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us as soon as possible.
Where appropriate, we may refund the duplicate purchase.
Incorrect Product Selection
Please make sure you purchase the correct product before completing your order.
If you purchased a product by mistake, contact us as soon as possible. We will review the situation and determine whether a refund, exchange, or another solution is possible.
Once a digital product has been downloaded or accessed, a refund may not be available.
Refund Requests
To request a refund or report a problem with your order, email:
Please provide:
- Your name
- Order number
- Email address used for the purchase
- Product name
- Reason for your request
- Details of any technical problem
We may ask for additional information to verify the order.
Refund Processing
If a refund is approved, it will normally be returned using the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Chargebacks
If you have a problem with an order, please contact us first so we have an opportunity to resolve it.
Unresolved payment disputes may be reviewed together with the relevant order and payment information.
Product Updates
From time to time, we may update or improve our templates.
An updated version may be provided where the product description or purchase terms specifically state that updates are included.
Purchasing a product does not automatically guarantee lifetime access to every future version unless this is clearly stated on the product page.
Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Refund Policy, please contact:
ComplyToolKit
Email: support@complytoolkit.com